Returns

We hope you love your Everloom pieces. If something isn't quite right, we accept returns within 14 days of delivery. Requests made after 14 days can't be accepted.

What can be returned

Items must be unworn, unwashed, unused, and in original packaging with tags attached. For safety and hygiene reasons, we can't accept worn, washed, damaged, or used items. Final sale items and gift cards are not eligible for return.

How to start a return

Log in to your account with the email you used at checkout. We'll email you a one-time code, so there's no password or sign-up. Choose your order, select the item you're returning and tell us why. We'll review your request and email you a return label and next steps. Please don't ship anything back until you hear from us.

Can't log in, or received your Everloom as a gift? Email returns@everloomco.com with your order number and we'll help.

Your refund

You pay for the cost of returning your item. The cost of your prepaid return label is deducted from your refund, so your refund will be less than the amount you paid for the returned item. Return labels typically cost between $5 and $10, depending on the package and where it ships from.

Original shipping charges are non-refundable. If you paid for shipping on your order, that amount is not included in your refund.

Once your return is received and inspected, approved refunds are issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank.

Exchanges

At this time, we do not offer exchanges. If you need a different size or style, please place a new order and return the original item if it meets the requirements above.